Returns/Exchanges 

No refunds on used/burned candles. If you want to send back an unburned candle it has to be within 2 days of you receiving the candle. Cost of shipping is on you. When I have received the item in good condition I will refund you.


I don't accept cancellations

But please contact me if you have any problems with your order                         


Shipping 

U.S. Shipping:
processing is around 3-5 business days depending on order size.

International Shipping:
2-3 weeks for international. International orders might be held at customs and there might be fees you have to pay.

Shipments outside the United States may be subject to import charges and taxes which are the responsibility of the purchaser not Half Oak Candles.

The Monthly Themed boxes are for pre-orders and will ship around the second or third week of the themed month. 



Privacy policy


I will only use your shipping and billing address, and contact information:


• This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Big Cartel, Etsy.com or its related sites and services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Big Cartel, Etsy or any third party services you access through Etsy or Big Cartel. You can reference the Big Cartel & Etsy Privacy Policy to learn more about its privacy practices.


To fulfil your order, you must provide me with certain information (which you authorized Big Cartel or Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to contact me directly to provide additional personal information to complete your custom order.


I rely on a number of legal bases to collect, use, and share your information, including:


as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Big Cartel & Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Big Cartel & Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:


Big Cartel & Etsy. I share information with Big Cartel & Etsy as necessary to provide you my services and comply with my obligations under both the Big Cartel & Etsy Seller Policy and Big Cartel & Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention


I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.


Your Rights


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:


Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me



For purposes of EU data protection law, I, Half Oak Candles LLC, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sammycakes96@hotmail.com