No refunds on used/burned candles. If you want to send back an unburned candle it has to be within 2 days of you receiving the candle. Cost of shipping is on you. When I have received the item in good condition I will refund you.
I don't accept cancellations
But please contact me if you have any problems with your order
U.S. Shipping: processing is around 3-5 business days depending on order size.
International Shipping: 2-3 weeks for international. International orders might be held at customs and there might be fees you have to pay.
Shipments outside the United States may be subject to import charges and taxes which are the responsibility of the purchaser not Half Oak Candles.
The Monthly Themed boxes are for pre-orders and will ship around the second or third week of the themed month.